From: Thursday 5 November 2026 11:30 | To: Thursday 5 November 2026 20:00
— Unsubscription message 06 November 2026 8:00 —
Odido reports that service has been restored since 20:00 yesterday evening. Since the restoration, the network has been monitored more closely and no further interruptions have been detected.
Service is stable. This message is hereby closed.
— Update 05 November 2026 21:00 —
Odido indicates that service has been fully restored since 20:00. However, heightened monitoring is currently still in effect. For this reason, the outage has not yet been officially closed.
We expect to be able to send a final cancellation message tomorrow around 09:00.
— Update 05 November 2026 17:45 —
Odido informs us that the alternative solution they manage themselves is being rolled out and multiple lines are now coming back up. The definitive solution will be rolled out tonight within the service window in collaboration with our suppliers.
We expect to post the next update around 21:00.
— Update 05 November 2026 16:45 —
Odido informs us that the root cause has been identified and technicians are working on a solution together with the supplier. In parallel, they are working on an alternative solution. The first results of this are promising. This solution is taking more time than initially expected.
We expect to post the next update around 18:00.
— Update 05 November 2026 14:30 —
The impact has scaled up. The supplier is still under investigation.
We expect to post the next update around 17:00.
— Original report 05 November 2026 12:00 —
Our engineers are receiving an increased volume of calls regarding session dropouts on Odido Fiber connections.
The supplier confirms the impact. Expertise has been scaled up.
We will keep you informed.