GENERAL

Privacy policy

Last updated on 10 November 2026

Cloudformatie provides IT services to companies, organizations, and individuals: from hosting, domain names, and Microsoft 365 to managed IT, telecommunications, and websites. To do so, we process personal data. In this privacy policy, you can read what data this is, why we use it, how long we retain it, and what rights you have.

Who is responsible?

Cloudformatie, Vogelzang 100, 9201 SE Drachten, registered with the Chamber of Commerce under number 71371885, is responsible for the processing of personal data as described in this privacy policy.

If we process data on behalf of a business client, for example the emails in a mailbox we manage or the files on a server, then that client is responsible and we are the processor. We make agreements regarding this in a data processing agreement.

What data do we process and why?

When	Which data	Why	Basis
You order a service or become a customer	Name, address, email address, phone number, company name, Chamber of Commerce and VAT number, customer number, optionally your anti-phishing code	Create your account, provide the service, keep in touch with you	Execution of the agreement
Invoices and payments	Invoice details, payment status, IBAN for direct debit	Sending invoices, processing payments, our administration	Performance of the agreement and legal obligation
Domain names	Name, address, email address and telephone number of the holder	Register the domain name with the registry	Execution of the agreement
Telecom services	Connection and number details, IP addresses, SIM card numbers, traffic and usage data	Delivering and invoicing the service, resolving malfunctions	Performance of the agreement and legal obligation
Management and support	Data about your devices, user accounts, and notifications, and the information you provide to us yourself	Managing your environment and helping you with questions and issues	Execution of the agreement
Contact via form, email, phone or WhatsApp	Name, contact details and the content of your message	Answering your question	Legitimate interest or your request for an agreement
Newsletter	Email address	Send you the newsletter; you can always unsubscribe	Consent
Use of the website	Technical data such as IP address and browser, in server logs	Keeping the website safe and working	Legitimate interest

We do not use your data for automated decision-making or profiling, and we never sell it to others.

Cookies and local storage

Our website uses only functional cookies and local storage in your browser. These are necessary for the website to function: for example, to remember your shopping cart and to keep you logged in during the ordering process. We do not use analytical cookies, advertising cookies, or tracking cookies. You can read more about this in our cookie policy.

With whom do we share data?

We only share your data if this is necessary to provide our services, or if required by law. We have made agreements regarding security and confidentiality with parties that process data for us. These include:

Mollie, for processing online payments;
Microsoft, for Microsoft 365, Exchange Online and Microsoft Forms;
domain registries, such as SIDN for .nl domain names, and the parties through whom we register domain names;
telecom providers, such as KPN, for fiber, telephony and mobile;
suppliers of our systems, such as the data center where our servers are located and the software with which we manage customers, invoices, and backups;
HetrixTools for our status page and Meter.net for the speed test, only if you use those components;
government agencies, if required by law, for example in the case of a criminal investigation or a request from the Tax and Customs Administration.

Some suppliers, such as Microsoft, may process data outside the European Economic Area. In such cases, we ensure that this is done with appropriate safeguards, such as the European Commission's Model Contract Clauses or the EU-US Data Privacy Framework.

How long do we retain data?

Customer and contract data: as long as you are a customer, and for another two years thereafter.
Invoices and records: seven years, because tax law requires it.
Traffic data from telecom services: for as long as necessary for billing and for as long as required by law.
Support requests: three years after resolution.
Contact messages from non-customers: one year.
Website server logs: maximum 90 days.
Data in services we host for you: up to 30 days after the end of the service, so that you can transfer them.

How do we protect your data?

We take appropriate technical and organizational measures to protect your data. These include encrypted connections, multi-factor authentication for our employees, necessity-based access, regular updates, and backups. Our emails contain your own anti-phishing code, if you have set one up. This ensures that you know for certain that a message genuinely comes from us.

Your rights

You have the right to:

to view your data;
to have incorrect data corrected;
to have your data deleted if we no longer need it or are no longer allowed to keep it;
to restrict the processing;
to object to processing based on legitimate interest;
to receive your data in a common file format (data portability);
to withdraw given consent, for example for the newsletter.

You can send a request to support@cloudformatie.nl or to our postal address. We will respond within a month. To ensure that the request comes from you, we may ask you to confirm your identity. Never include a copy of your passport or other proof of identity for this purpose, unless we explicitly request it.

Complaint?

If you are not satisfied with how we handle your data, please let us know. We will then work together to find a solution. You also have the right to file a complaint with the Dutch Data Protection Authority.

Contact

Cloudformatie
Vogelzang 100
9201 SE Drachten
Telephone: +31 85 487 72 18 (Monday to Friday from 08:30 to 17:00, on Wednesdays only via email and app)
Privacy questions: support@cloudformatie.nl
General questions: info@cloudformatie.nl

We may amend this privacy policy if our services or the law change. The date at the top shows when the text was last modified.